Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Sensory OS (the “Service”), provided by Sensory Creative (“we”, “us”, “our”). By using the Service you agree to these Terms.

Use of the Service

You may use the Service only in compliance with these Terms and all applicable laws. You are responsible for your account, the activity that occurs under it, and the content you submit.

Accounts

You must provide accurate information when creating an account and keep your credentials secure. You are responsible for all activity under your account, including activity by members you invite to your organization.

Third-party integrations

The Service can connect to third-party services at your direction — including Meta (Facebook and Instagram) advertising, Google Drive (questionnaire file uploads), Google Calendar (appointment scheduling), and CRM destinations you configure. Your use of those services is also governed by their own terms. We access third-party data only as needed to provide the Service and as described in our Privacy Policy.

Advertising platforms

Where you connect an advertising account, you represent that you are authorized to access and manage that account and the assets you map to projects in the Service — whether they belong to your organization or to a client that has granted you access.

Your use of the Service’s Meta features is additionally subject to the Meta Platform Terms, the Meta Advertising Standards and any other Meta terms that apply to your ad accounts. You remain responsible for the ads you run, the budgets you set, and the amounts Meta bills you — the Service applies changes you make in its interface, it does not review them. We are not a party to your relationship with Meta, and nothing here transfers responsibility for your ad accounts to us.

Advertising statistics shown in the Service are retrieved from the advertising platform and may be restated by that platform after the fact. Figures are provided for reporting convenience; the platform’s own billing records govern.

Acceptable use

• Do not upload unlawful, infringing, or malicious content.
• Do not attempt to disrupt, reverse-engineer, or abuse the Service.
• Do not use the Service to violate the rights of others.
• Do not use the Service to access an advertising account, Page or business asset you are not authorized to access.

Content ownership

You retain ownership of the content you submit. You grant us the limited rights necessary to host, process, and route that content to provide the Service.

Data deletion

You may disconnect any integration at any time from within the Service, and you may request deletion of your data by following the data deletion instructions.

Fees

Paid plans and add-ons are billed as described at the point of purchase. Amounts you spend with an advertising platform are billed by that platform directly and are not fees payable to us.

Suspension and termination

We may suspend or terminate access for a material breach of these Terms, for non-payment, or where required by law or by a platform whose data the Service relies on. You may stop using the Service at any time.

Disclaimer

The Service is provided “as is” without warranties of any kind. We do not guarantee that the Service will be uninterrupted or error-free, nor that a third-party platform will remain available or continue to return the data the Service reads from it.

Limitation of liability

To the maximum extent permitted by law, Sensory Creative will not be liable for any indirect, incidental, or consequential damages arising from your use of the Service, including advertising spend, lost revenue, or lost data.

Changes to these Terms

We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

Contact

Questions about these Terms? Email admin@sensory-creative.com.